Guest Services Manager (Front Office)

Responsibilities:

• Manage and supervise the front office staff to ensure smooth operations and provide excellent customer service.
• Create and implement front office policies and procedures to ensure efficient and effective operations.
• Manage guest reservations, check-ins, and check-outs to ensure timely and accurate processing.
• Respond promptly and appropriately to guest inquiries, complaints, and requests to resolve any issues and ensure guest satisfaction.
• Maintain accurate and up-to-date records, including guest information and financial transactions.
• Prepare and analyze data to identify trends and areas for improvement.
• Ensure the front desk area is clean, organized, and presentable at all times.
• Train, coach, and motivate front desk staff to provide excellent customer service.

Requirements:

• Candidate with min Diploma with at least 5 Year(s) of working experience in the related field is required for this position.
• Preferably Managerial experience in Customer Service or equivalent
• Good interpersonal skills and positive working attitudes
• Service oriented and able to display passion, energy and professionalism in their duties
• Resilient, proactive and ability to work independently under minimal supervision and in a team
• Positive attitude, excellent work ethic, and ability to adapt to change
• Strong attention to detail and ability to maintain confidentiality
• Capacity to work non-traditional schedules, such as weekends and holidays as and when required
• Staff duty meal will be provided