Guest Service Executive - Front Office

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

1. Maxwell Reserve, Autograph Collection Hotel (Marriott);
2. Duxton Reserve, Autograph Collection Hotel (Marriott);
3. The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
4. The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels worldwide.
• Access to the “Global Learning + Development” tool which creates personalized learning experiences designed to help you thrive in your Marriott career journey.
• 2 nights yearly staycation including all meals and beverages (including alcoholic) in any of the 4 Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars.

We are looking for candidates who have an outstanding passion for creating memorable experiences to join our front office team as a Guest Service Executive - Front Office. You will help to ensure that all our guests truly enjoy their stay at the hotels and depart with the intention to return.

You will need to have an excellent command of the English language, outstanding organisational skills, and the experience and ability to work in a fast-paced environment, ensuring your shift runs smoothly and our guests experience seamless service.

Responsibilities include but are not limited to:

• Process guest check-ins and room assignments following the hotels' rate structures, discounts, and sell/upsell strategies. Accommodate special requests when possible.
• Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing, and accounting policies and procedures.
• Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.
• Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
• Perform night audit during midnight shift and prepare necessary reports.
• Handle any Marriott-related enquiries.
• Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
• Be on time and at work when scheduled and in proper uniform.
• Attend department meetings as scheduled.
• Maintain a consistent professional and positive attitude and actions when communicating with guests and associates.
• Demonstrate flexibility to work in other positions/departments as the need arises.
• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security, and emergency procedures.
• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• Check with manager/supervisor before leaving work area for any reason.
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
• Any other duties/tasks as requested by management.