Guest Service Ambassador (3 months contract)

As a Guest Service Ambassador, the incumbent will be the first point of contact for our valued guests, providing exceptional service and creating memorable experiences. He/she will be stationed in the lobby and across our F&B outlets to assist guests with self-check-in kiosks, offer assistance, gather feedback, and build rapport.

Key Responsibilities:

• Guide guests through the self-check-in kiosk process, ensuring a smooth and efficient experience
• Provide timely and accurate information regarding hotel services and amenities
• Address guest inquiries and concerns promptly and professionally
• Engage with guests in a friendly and approachable manner, creating a positive and welcoming atmosphere
• Adhere to all hotel policies and procedures, including safety and security guidelines
• Assist with various operational tasks where necessary

Requirements:

• Students waiting for school results are welcome to apply
• Excellent communication and interpersonal skills
• Positive and enthusiastic attitude
• Flexibility to work various shifts, including weekends and holidays