Guest Service Ambassador

Join the dynamic and service-oriented team at Pan Pacific Serviced Suites as a Guest Service Ambassador. This full-time role is based in the Central Region and plays a crucial part in delivering exceptional hospitality experiences to our valued guests.

The Role

• Provide outstanding customer service and ensure a warm and welcoming environment for all guests.
• Oversee the day-to-day operations of the front office and guest services team.
• Assist with check-in and check-out procedures, responding to guest enquiries and resolving any issues.
• Coordinate the allocation of guest suites and manage housekeeping schedules.
• Monitor inventory and order supplies as needed to maintain high standards.
• Train and develop team members to uphold the company's service excellence.
• Liaise with other departments to ensure seamless guest experiences.
• Contribute to the continuous improvement of guest services and operations.

Talent Profile

• Minimum 2 years' experience in a front office or guest services role within the hospitality industry.
• Strong communication and interpersonal skills with the ability to interact effectively with guests and colleagues.
• Excellent problem-solving and decision-making abilities to handle guest requests and concerns.
• Proficient in using hotel management and reservation systems.
• Commitment to providing exceptional customer service and maintaining high standards.
• Flexible and adaptable to work in a fast-paced environment.
• Ability to lead and motivate a team.

How to Apply

Please write in with your detailed resume and email us at eugene.kwek@pphg.com.

• We regret to inform that only shortlisted candidates will be notified.