Guest Service Ambassador

Join the dynamic and service-oriented team at Pan Pacific Serviced Suites as a Guest Service Ambassador. This full-time role is based in the Central Region and plays a crucial part in delivering exceptional hospitality experiences to our valued guests.

The Role

1. Provide outstanding customer service and ensure a warm and welcoming environment for all guests.
2. Oversee the day-to-day operations of the front office and guest services team.
3. Assist with check-in and check-out procedures, responding to guest enquiries and resolving any issues.
4. Coordinate the allocation of guest suites and manage housekeeping schedules.
5. Monitor inventory and order supplies as needed to maintain high standards.
6. Train and develop team members to uphold the company's service excellence.
7. Liaise with other departments to ensure seamless guest experiences.
8. Contribute to the continuous improvement of guest services and operations.

Talent Profile

1. Minimum 2 years' experience in a front office or guest services role within the hospitality industry.
2. Strong communication and interpersonal skills with the ability to interact effectively with guests and colleagues.
3. Excellent problem-solving and decision-making abilities to handle guest requests and concerns.
4. Proficient in using hotel management and reservation systems.
5. Commitment to providing exceptional customer service and maintaining high standards.
6. Flexible and adaptable to work in a fast-paced environment.
7. Ability to lead and motivate a team.

How to Apply

Please write in with your detailed resume and email us at eugene.kwek@pphg.com.

• We regret to inform that only shortlisted candidates will be notified.