Guest Relationship Executive (Mon - Fri)

Job Responsibilities:

• Adhering compliance of the client's and Compass Group Singapore policies and procedures.
• Provide a “best in class” service to all clients.
• Conduct professional and friendly customer service to ensure to answer customer and occupant queries around general Client information such as internal departments, locations/way finding and contact and timings of spaces within the building.
• Assist with functions/events to ensure visitors' expectations are met and exceeded prior to, during, and assist to gather post-event feedback.
• Execute conference room and event space set-ups.
• Ensure meeting spaces are set up before every meeting.
• Ensure equipment, amenities, and conference room facilities with defects are raised as work orders to relevant departments.
• Ensure that the reception area is clean, clear from health & safety hazards, and that the desk and team look professional and in accordance with grooming standards.
• Answer the telephone in a professional defined manner.
• Escort clients and visitors to the meeting rooms.
• Take beverage requests for meetings and sessions.
• Coordinate beverage requests with Tea Ladies.
• Coordinate with external vendors to propose interesting campaigns/events and/or roadshows that will benefit Client staff and their visitors.
• Know key transport routes to major locations including other Client sites, the airport, and key areas around Singapore.
• Assist with taxi bookings or provide shuttle bus info.
• Ensure customers' arrivals and welcomes are professional and engaging.
• Assist with visitor collection and updating of relevant databases.
• Manage all meeting room bookings in EMS and Outlook calendar.
• Assist in ad hoc/urgent meeting room bookings via Outlook CMS (Client Meeting Services).
• Handle requests for room set-up on meetings, trainings, road shows, and functions.
• Update and verify accuracy of Outlook calendar for Events, Meetings, and Workshops.
• Maintain meeting rooms/conference facilities clean, tidy, and set up as per requirements.
• Ensure for any events, the event service delivers a total end-to-end service experience and proactive approach taken to conference/event service change requests or support.
• Be the main contact support for all visitors to the site, executing defined emergency and evacuation protocols.
• Administrate Front of House monthly reports and provide analysis of results. From the trends, create experiences and/or process improvements on a continuous basis.
• Complete any in-person learning or eLearning assigned by client, CBRE, and Compass in a timely manner.
• Assist Hospitality Operations Manager with Back of House coordination, communication, and operations.
• Report any faulty equipment managed by Compass with its respective vendors.
• Manage and submit Compass vendor’s Permit to Work on site.
• Any other duties as assigned by the Hospitality Operations Manager.

Health and Safety Responsibilities:

• Adhere to Compass Singapore HSE and client’s systems and procedures.
• Follow all Emergency Response plans on site.
• Follow procedures for identifying, assessing and controlling hazards and risks.
• Adhere to and always maintain food handling standards and food safety plan.
• Participate and complete any client, CBRE, and Compass HSE trainings assigned.

Job Requirements:

• Candidate must possess at least O Level / Diploma / Advanced / Higher / Graduate Diploma.
• Minimum 1 - 3 years’ experience in reception in a hospitality and/or corporate environment required.
• Experience handling executive club lounge would be an advantage.
• Must present a professional and friendly image.
• Demonstrates proactive & professional approach to customer service.
• Ability to confidently interact with all levels of the organisation from CEO to cleaning contractors.
• Able to work independently.