Guest Relations Executive

Job Summary:

Hosts are service professionals responsible for welcoming customers into the restaurant and bidding them farewell upon exit. Hosts maintain the front entryway and coat check area, check-in and seat customers, perform table and bathroom checks, oversee coat check service, and provide great overall interactions to all our customers.

Job duties and responsibilities include, but are not limited to the following:

1. Completes all assigned side work related to opening and closing the front desk, coat check, and customer restrooms.
2. Maintains a clean and orderly front desk with all restaurant collateral fully stocked at all times.
3. Warmly welcomes all incoming customers, checks-in their reservation, and walks them to their assigned table.
4. Precisely informs customers of waiting times and respects the order of arrival of customers.
5. Ensures customers are rapidly and effectively cared for.
6. Updates all table statuses to the podium throughout service.
7. Clears and sets tables in between seatings. Ensures every table is perfectly set prior to seating customers.
8. Communicates with management in real time when there are seating delays or unsatisfied customers.
9. Updates client profiles on the reservation system with details such as birthdays, preferences, allergies, and more based on interactions from the team. Performs Google searches and keeps thorough and up-to-date profiles on all customers and reservations.
10. Responsible for training new employees as assigned.
11. Assists other stations or areas of the restaurant when requested by management.
12. Displays knowledge of Cote brand, culture, and product.
13. Maintains professional and respectful behavior when in contact with customers, management, and teammates.
14. Adheres to all company policies and procedures outlined in handbooks, manuals, and other company documents.
15. Attends and participates in all scheduled meetings, training sessions, and continuing education activities.
16. Maintains safety, cleanliness, and sanitation standards.

Qualifications:

1. Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
2. Must be reachable by email and able to communicate via phone as well.
3. Communicates information effectively and efficiently.
4. Excellent organizational skills and attention to detail.
5. Possesses a positive, results-oriented, team-player mentality.
6. Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
7. Knowledge of workplace safety procedures and local Health & Safety Standards.
8. Food Handler’s Certification or the ability to obtain in accordance with local regulations and/or Company policy.
9. Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required).
10. Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.
11. Excellent communication with management and teammates.