Guest Relations Executive

The Guest Relations role focuses on ensuring an exceptional dining experience for guests by providing attentive service, addressing any concerns, and anticipating their needs in the F&B industry. This position involves building strong relationships with guests, ensuring their satisfaction, and collaborating with the team to uphold high standards of hospitality. Additionally, it requires effective communication and problem-solving skills to resolve issues promptly and professionally.

Job Responsibilities:

• To deliver professional and expert concierge services to customers.
• To handle customer requests or enquiry via phone, email, and/or chat.
• Interact with customers to provide information in response to inquiries and to handle and resolve complaints.
• Establish relationships with customers with a positive customer experience feeling after every contact.
• Communicate responses in a clear, professional, timely and concise manner.
• Work with team and resources to provide customer with requested service.

Job Requirements:

• Candidates must possess at least 2 years of Call Centre/ Guest Relations / Hospitality experiences.
• Proficient in Microsoft Office (especially Excel and PowerPoint);
• Customer service oriented, result driven & good team player;
• Excellent communications & interpersonal skills;
• Able to working in a fast-paced environment;
• Able to work weekends and public holidays.

More senior role will be considered for Guest Relations Supervisor