Guest Relation Executive [Office Hour]

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The Supreme HR Advisory Pte Ltd

Singapore

SGD 60,000 - 80,000

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Yesterday

Job description

Job Responsibilities

To attend enquiries from staff/courier services and receive mails (recording & send email reminders)
To meet and greet visitors, lead them to the appropriate room, and do welcome script (covering use of meeting room system, restrooms, fire exits, etc)
To offer the management staff/external guests the choice of beverages available and assist in serving/arranging staff to serve accordingly.
To check on meeting room setup standards, floral arrangements, and report facility faults
To provide accurate directions on meeting venues and office locations of various units (must know all facilities, locations, and operating hours)
To have a list of amenities and facilities in the neighbouring area of CBD including operating hours, telephone numbers, etc.
To assist in the booking of executive meeting rooms
To provide taxi booking services
To have emergency guest amenities such as sewing kit, first aid kit, stationery, umbrellas
To receive feedback from guests or staff on facilities and services
To assist in overseeing events or VIP meetings at executive conference suite
To coordinate and manage vendors/caterers onsite providing services to the VIP/executive events
To assist in managing rooms and submit reports on weekly release
To assist in handling common & executive meeting room enquiries by phone/email/Teams
To manage common meeting room bookings:

a. To call meeting room user 15 minutes prior to booked period to reconfirm
b. To call meeting room user for rooms left unused 15 minutes after booked period and update the system if no-show, followed by email to remind user on guidelines
c. To send reminders email to users
d. To oversee reconfiguration of meeting room setup
e. To prepare weekly schedules for stewardesses/technicians

Job Requirements

Computer skills: Microsoft Outlook, Microsoft Excel, Microsoft Word
With working experience as a customer service executive in hospitality is a plus