Guest Experience Lead (Hotels)

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Primary Responsibilities

• Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction.
• Initiate and maintain effective coordination and communication within the Front Office and other departments, especially Housekeeping, to ensure seamless experiences for all guests.
• Perform room controlling duties in accordance to forecasted occupancy, VIP stays, group check ins, special requests.
• Ensure the Front Office team operates with a sales attitude and all Team Members are aware of the resorts-wide sales opportunities.
• Maintain the confidentiality of all guests and business practices of the Resort.

Requirements

• Minimum Diploma in Hotels/Hospitality Management or its equivalent.
• Minimum 2 years' experience in the hospitality industry, preferably in 5-star hotels.
• Good interpersonal skills with effective multi-tasking, time management and problem-solving skills.
• Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training and coaching.
• Able to perform shift work, including weekends and public holidays.
• Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Human Resources Services