Guest Experience Executive

Company Description
Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets success. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend-setting F&B outlets and immersive relaxation zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.

Job Description
The Guest Experience Executive is responsible for the daily operations of the Executive Club Lounge, ensuring the highest level of hospitality, delivering F&B services, Concierge services and creating an experience throughout guest stay.

Primary Responsibilities

• Supervise and direct the team of Guest Experience Executive to ensure that personalized care is provided to all hotel guests at Heart of House throughout their stay.
• Manage the Pullman Singapore Orchard guest experience through a seamless flow of processes.
• Uphold a flawless impression and perception of Pullman Singapore Orchard services, products, and colleagues.
• Accommodate all guest needs and requests, anticipating guest needs, and creating memorable experiences through personalized service.
• Work with all departments to ensure seamless service.
• Perform other duties as assigned.

Qualifications

Knowledge and Experience

• Minimum ‘O’ level qualification
• Excellent written and communication skills in English and ability to communicate in a second language
• Good technical knowledge of Heart of House and Guest Services Operations
• Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training, and coaching
• Effective multi-tasking and time management skills
• Knowledge and experience in problem solving
• Has knowledge of Opera (PMS)

Additional Information

• Possess strong interpersonal skills.
• Understand and address guests and/or colleagues needs.
• Train and motivate colleagues.
• Create and maintain a cohesive environment for the team.
• Focus on service with an eye for detail and an approachable attitude.
• Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment.
• Prioritize and organize work assignments and delegate work effectively.
• Self-motivated and show good initiative in a dynamic environment.
• Ensure security and confidentiality of guest and hotel information.
• Possess good computer and property management system skills.
• Embrace and respond to change effectively.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Business Development and Sales

Industries

Hospitality