Group Account Director, Industrial

Group Account Director, Industrial

DUTIES AND RESPONSIBILITIES

1. The position requires the lead to develop short and long-term strategies for every account and alignment with Group Account Executive Strategy.
2. Must ensure the Account Managers develop Account Plan for their respective Accounts and meets all key performance indicators as set out in the management contract.
3. Procurement and Vendor Management

• Evaluate the vendor procurement and management practices of the various Accounts and ensure renegotiation and tendering, including tender documentation; evaluation of tenders, and preparation of contracts are in compliance with Client or JLL procurement guidelines.
• Benchmark services across similar properties within the country.
• Co-ordinate and monitor the contractor management program.
• Ensure only JLL/Client approved vendors are providing service on-site, and their performance is monitored.
• Ensure the vendor performance is shared with the respective vendor.

• Ensure every Account Manager & Site Lead has a good understanding of the contract, an Account Plan, and the KPI.
• Ensure every staff has been trained/inducted on their job responsibility and clear understanding of their SOPs.
• Implement building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.
• Ensure all Account complies with JLL/Client Environment, Health & Safety standards.
• Accountable for Account Leads to be trained & alignment with their Operations procedures to maintain high service standards.
• Identify new value initiatives that will assist the client to achieve their corporate goals.
• Ensure consistency in the JLL/Client policies & procedures have complied.
• Accountable to implement and comply with all internal management systems to high standards of quality assurance.
• Ensure all Critical Environment (CEM) space is identified and agreed upon with the client.
• Responsible to implement a comprehensive energy management program.
• Ensures that compliance with all regulatory local laws and guidelines are met as they relate to the operation of the building’s infrastructure.
• Ensure all Financial Management requirements are completed in a timely and accurate manner.

• Create a high-performing, integrated team who are committed to delivering exceptional client results.
• Critically analyze account managers’ performance and build feedback into actionable development plans.
• Manage Account Manager rotations in a proactive and structured manner to avoid any client disruption.
• Accountable for networking with diverse external candidates to improve the workforce talent.
• Work with Account Lead and Account Directors to ensure account teams are participating in training and development programs.

• Assist in the implementation of a Facilities/Property risk management program that identifies major property risks.
• Ensure critical facilities risk assessments are regularly reviewed, mitigation plans are updated, and the staff is trained.
• Ensure disaster recovery and business continuity plans are implemented and maintained across all accounts.

• Experience in Project management and tools.
• Must be able to take clients through design development requirements, and manage their requirements & expectations.

• Develop initiatives and strategies that lead to cost savings and improve JLL profitability.

• Ensure service response times are established on all accounts.
• Proactively develop and manage client/business unit relationships ensuring that the expected service levels are achieved across the region.

• Ensure the monthly reports and quarterly Business reviews are completed and submitted as per the contractual agreement.

• Review monthly financial reports including the preparation of accruals and variance analysis with FMs.

• Ensure the team is well-trained in all facilities' policies, procedures, and systems.

KEY PERFORMANCE MEASURES

Refer to the Individual Performance Agreement (IPMP) for Key Performance Measures.

COMPETENCIES

• Interpersonal skills with a strong client focus.
• Team Leader with line management skills and the ability to delegate.
• Technical comprehension and experience with performance-based service contracts and vendor management.
• Strong budget management and financial analysis skills.
• Excellent written and oral communication skills.
• Strong analytical skills.