Group Account Director

Group Account Director

What this job involves:

Staying at the forefront of operational excellence

You’ll be the main visionary and strategist for our regional plans. As such, you must understand a global client’s business needs in Singapore inside and out. You will be the go-to person for the accounts delegated for your ownership.

Putting clients first—always

Client satisfaction is second nature to us, that’s why you’ll make sure that we build and maintain good working relationships with our stakeholders. You’ll be the single point of contact for our regional service delivery. As such, you must develop a deep understanding of the clients’ key business drivers influencing their decision-making process and how such decisions relate to their requirements for our services. You’ll also see to it that our clients’ outsourcing needs and our own objectives for the account are perfectly in sync. Apart from these, you’ll also be at the forefront of account operations, taking charge of all the resources—including technology, manpower, and standard operating procedures—needed to run the operations smoothly and seamlessly.

Becoming a trustworthy authority

Do you have what it takes to be a governance champion? If so, you are perfect for this role! Particularly, you must ensure all parties uphold their duties stated in the contract. You're also the one managing the governance process for the account. As such, you’ll rally the team toward achieving the agreed key performance indicators, service levels, and other compliance measures. How to roll out the change control process effectively is also another challenge you need to take on.

Devising win-win solutions for all parties

You’ll be a steward to our clients, looking after their financial interests by developing property budgets and forecasts based on their finance calendar. You’ll play a pivotal role in helping our clients achieve their financial goals—be they revenue, expenses, debtor, or growth targets. As you tend to our clients’ best interests, so should you represent ours by being on the lookout for opportunities to cross-sell our other services. Collecting fees from clients and tracking outstanding payments also fall on your shoulders.

Driving team success

Apart from the technical aspects of the role, you’ll also create a culture of collaboration, positive learning, and teamwork. You’ll identify your team’s strengths and improvement areas, leading them to excellence through coaching, feedback, and recognition. You’ll be the heart of the team, resolving conflicts among members and ensuring that respect for individual differences always prevails. Most importantly, you’ll lay the groundwork for the future, ensuring we have the next generation ready to move up (or across) and fill roles at the company.

Sound like you? To apply you need to be:

We uphold excellence in everything we do—and we’re always on the lookout for people who share our values. To fit this role, you should be a:

Seasoned expert

You have at least ten years’ experience in facilities account management under your belt. Likewise, you are a pro at handling complex account structures and client sensitivities. You are also an ace on the technical and financial know-how of running a service delivery team.

Critical thinker

Does problem-solving come naturally to you? In this role, you will need to come up with strategies in applying holistic approaches and long-term solutions for complex problems. You’ll also need excellent organizational skills to prioritize work and meet tight deadlines.

Compassionate leader

Teamwork is a vital aspect of our brand, and we’ll expect you to value this as well. You’ll be the team’s anchor in difficult days and their proud leader in times of success. Most importantly, you’ll lead by example, and promote open, constructive, and collaborative relationships at all levels.

Position Goals

To deliver the contractual obligation of the contract with a focus on bringing value to the contract of key assigned accounts. To achieve the financial and KPI goals established in the contracts with the Client. Be accountable for the profit, loss, and growth of the assigned portfolio of accounts.

Focus on bringing a holistic approach in Real Estate management that includes the Facilities, upgrading & retrofitting of the properties, assisting the client areas to optimize the occupied space, and supporting the client to achieve their Corporate/Company goals.

Accountable to work out a strategy for Client retention and organic growth. Ensuring JLL framework is complied that includes overall Safety, building maintenance, and legislation compliance.

Meet frequently with C-Suite executives and client real estate leaders to highlight results and present solutions to position JLL for growth opportunities.