Global Service Coordinator

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Who You Are

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you’re looking for!

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, for this particular role, we are prioritizing candidates who are currently residing in Singapore or have an established presence in the area.

Key tasks:

1. Job Scheduling and Coordination:

• Assist engineers in scheduling service appointments.
• Coordinate field service attendances for marine and offshore equipment.
• Manage Engineers’ attendance on board ships at Singapore Anchorage, Ports, and Shipyards.
• Plan overseas service calls by arranging required visas and necessary permits to enter local yards or terminals.

• Communicate with Marine- and Offshore customers to understand their service needs and expectations.
• Provide timely updates on service schedules and attendances.

• Maintain engineers’ service attendance schedule.
• Update and compile service reports.
• Prepare invoices/billing packages for services rendered.

• Maintain customer contracts and commercial approvals.
• Handle other field service-related coordination and administrative duties.

What you know?

• Minimum 3-5 solid years of experience in similar or related industries. Prior experience in a marine service environment is advantageous.
• Excellent communication skills to liaise with customers worldwide.
• Outstanding interpersonal skills with both internal and external parties.
• Ability to multitask and work as part of a team.
• Attention to detail and strong coordination skills.
• Good computer and office automation skills.
• Ability to work with comprehensive planning tools.

What is in it for you?

• You get access to an international, open and friendly environment where we help each other to develop and create values for our customers, people and planet.
• You work in a company that values personal development and leadership.
• Your work will have a true impact on Alfa Laval’s future success.