Global Head of Supply Chain

Our Blend

The Coffee Bean & Tea Leaf is one of the world’s largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store, and today we have over 1100 cafes in over 20 countries, as well as our Global Headquarters in Singapore.

The Coffee Bean & Tea Leaf is on an inspiring journey to become the world’s coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and tea—viewing every cup as an opportunity to impact someone’s day.

Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person.

Passion is contagious, and we’ve got a serious case of it. If you are just as passionate as we are, come join our Brew Crew!

Brew Crew Opportunity

The Global Head of Supply Chain develops and executes supply chain strategies with excellence. This role is responsible for Customer Service Excellence, Cost & Cash Flow, Quality, and Building Organizational Capability.

You will lead planning, global logistics, and fulfilment to ensure seamless product availability across markets. You will collaborate closely with franchising, finance, general management, and marketing to align supply chain strategies with broader business objectives, enabling scalability and sustained growth. Additionally, you will optimize distribution and transportation planning while managing global import/export logistics to improve efficiency, cost-effectiveness and build supply resilience in an evolving marketplace.

As a key member of the Global Brew Crew Leadership Team, you will contribute to The Coffee Bean & Tea Leaf’s overall business strategy, execution, and culture. You will directly oversee a team of professionals responsible for Planning, Logistics, Quality Assurance and Customer Service.

This position is based at the Singapore headquarters and works closely with global teams, including across the Americas. The role reports directly to the CEO.

Key Responsibilities

In this role, you will:

• Strategic Supply Chain Leadership: Provide strategic leadership and vision for the supply chain function, guiding manufacturing, and distribution processes to drive operational excellence and support the company’s overall growth and market objectives.
• People, Organization, & Culture: Lead and partner across the function and organization to develop capabilities, cultivate a high-performing and developmental culture, and measure success through team engagement and performance metrics.
• Build Org and Franchise Capability: Develop and implement a comprehensive CBTL Franchisor Organization/Capability Blueprint, fostering a high-performance culture through aligned goals and the execution of the engagement Plan, while ensuring seamless integration of global and local ways of working.
• Supply Chain Logistics Optimization: Design and optimize an efficient supply chain network by implementing robust Sales & Operations Planning (S&OP) and developing effective logistics solutions, leveraging third-party logistics (3PL) and fourth-party logistics (4PL) partnerships.
• Quality & Sustainability: Establish and implement supplier quality standards and sustainability strategies to ensure the highest levels of product quality and environmental responsibility across the supply chain.
• Manage Global Trade Compliance: Steer the organization’s supply chain within a dynamic global trade environment. Anticipate and navigate evolving international trade laws, import/export regulations, and geopolitical shifts to safeguard operational resilience and business continuity. Design and implement forward-thinking supply network that optimize duty structures, tariffs, and trade agreements while driving a culture of compliance and adaptability to enhance the Enterprise's competitive advantage in the global landscape.

Your Ingredients

• B.S. degree in engineering, supply chain or equivalent
• Advanced degree in business, e.g. MBA with a concentration in supply chain/ logistics is preferred
• Minimum 15 years’ experience in supply chain leadership capacity with demonstrated mastery in planning
• Preferred background across operations in global/regional fulfilment
• Proven success building and leading cross-cultural teams across the globe
• Experience Leading system and supply chain transformation
• Effective interpersonal and people management skills to provide strong leadership and ensure high staff productivity
• Experience partnering and collaborating with global teams to drive cross-functional initiatives
• Excellent communication and presentation skills to work effectively with members and foster business development
• Willingness to travel domestically and internationally

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

Our ‘FROTH’ VALUES

We believe in the fundamental truths that guide us through our daily lives:

• FRIENDLINESS - We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.
• RESPECT - We are inclusive and honour each other’s values, opinions and diversity.
• OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.
• TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
• HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.