Global Account Manager

Time left to apply: End Date: January 1, 2025 (30+ days left to apply)

Job Requisition ID: R23543

Global Account, APAC

Jabra is searching for a highly skilled and motivated sales professional to operate as a key member of Jabra's customer sales team. The Global Account Manager is responsible for new business development, account planning and management, and execution of sales activities required to drive revenue and achieve sales objectives within select global Fortune 500 customers. Achievement of results will be accomplished through demonstrating proficiency in solution selling methodologies, CRM discipline, quality account management practices, and a high level of business development and sales activity. As a senior member of the North America High Touch Sales team, the Global Account Manager must possess strong business and financial acumen with the ability to uncover opportunities within complex global customers. The primary role of the Global Account Manager will be to position Jabra as the category standard within and across the named customer base. Successful candidates will be self-directed, dynamic, results-driven professionals with excellent presentation skills motivated by achievement of sales objectives and rewarded based on established activity metrics.

PRIMARY RESPONSIBILITIES:

1. Identify customer prospects within large, decentralized complex Global accounts and organizations, and follow up on identified prospects to create new business opportunities for sales pipeline development.
2. Effectively utilize solution sales process and CRM to build and manage an appropriate customer opportunity pipeline to meet sales objectives.
3. Utilize global account management skills to execute sales plans to capture customer category share and ensure a long-term relationship delivering recurring revenue in all regions.
4. Develop and leverage reseller and strategic alliance partnerships to penetrate customer accounts, identify opportunities, generate run rate revenue and manage sales projects through to close.
5. Provide customer feedback and market insight to the organization in support of the Jabra go-to-market strategy, programs and offerings.
6. Manage individual OPEX to within annual finance guidelines.

Account Management

1. Develop and execute Global Account sales plans with the objective of capturing market share, exceeding Regional and Global revenue goals, gross margin targets and other key metrics.
2. Establish productive, professional relationships with key personnel in assigned customer accounts in order to conduct account mapping.
3. Coordinate the involvement of company global personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
4. Lead account planning process for assigned Global customers that develops mutual business and performance objectives, as well as financial targets with critical milestones for a one and three-year period.
5. Proactively assess, clarify, and validate customer needs on an ongoing basis and coordinate engagement of support staff as needed.
6. Engage and align with other regions globally as needed for account-specific knowledge transfer and to communicate/collaborate on account planning.
7. Project implementation and coordination to identify issues and recommend solutions while conducting recurring evaluation (6 month updates).
8. Manage customer proof of concept and product testing/qualification projects.
9. Help customers identify product use cases per employee profiles, delivering value-added customized product and service solutions.
10. Manage activities related to targeted account sales/marketing campaigns and/or programs.
11. Establish and cultivate strong relationships with key local players from the Jabra Reseller and Strategic Alliance partner community.
12. Input, manage and analyze data from customer sales systems (CRM/Zyme) and other resources to create and implement financially sound sales strategy.
13. Initiate discussions with management regarding trends that may affect success, recommend solutions and appropriate courses of action.

REQUIRED

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Business.
• Minimum 5 - 8 years of National or Global End Customer sales experience.
• Experience selling through indirect channels.
• Successful experience presenting to groups and ‘C’ level contacts.
• Experience in telecommunication/Technology is preferred.
• Enterprise Account Management and Sales Project Management experience is beneficial.

SKILLS AND KNOWLEDGE

• Customer Centric Focus: Ability to develop strong Customer relationships using excellent sales process and account management skills.
• Proficient in using CRM and Microsoft Office applications to manage sales territories and meet management reporting responsibilities.
• Possesses excellent verbal and written communication skills.
• Ability to capture, process and analyze data to make intelligent decisions.
• Ability to work in a Global team sales environment.
• High Performance Sales professional that has demonstrated sales excellence in a Global or National Account position.
• Resourceful and dynamic with the ability to quickly problem solve while interacting with clients, and articulate those thoughts with clarity and professionalism.
• Ability to recognize and balance the immediate needs and short term requirements while maintaining long term objectives.
• Possess strong business and financial acumen.
• Ability to work from a home office. Self-directed, self-motivated, independent professional with effective time management skills.

Travel:

Potential for travel of up to 60% (Domestic + International).

GN Audio/Jabra

makes life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets and earbuds are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. Jabra is part of the GN group, which operates in more than 90 countries across the world. Founded in 1869, GN group today has more than 5,000 employees. GN Audio is an EEO Employer and does not discriminate in employment on the basis of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.