GENERAL MANAGER

Key Responsibilities:

1. Business Strategy and Planning:

• Develop and implement business strategies to drive growth and profitability.
• Conduct market research to identify new business opportunities and customer segments.
• Set clear business goals, objectives, and KPIs, and monitor progress toward achieving them.
• Collaborate with senior leadership to establish long-term vision and operational plans.

2. Financial Management:

• Oversee the financial operations of the cleaning company, including budgeting, forecasting, and financial reporting.
• Ensure profitability through effective cost management, financial planning, and operational efficiency.
• Analyze financial performance, prepare reports, and make recommendations for improvements.
• Manage accounts payable/receivable, pricing strategies, and customer invoicing processes.
• Identify areas for cost reduction and revenue generation.

3. Operations and Efficiency Management:

• Streamline business operations to ensure high efficiency and low operational costs.
• Oversee day-to-day activities, including the coordination of cleaning teams, client assignments, and resource allocation.
• Implement systems and technologies to improve service delivery, staff productivity, and client satisfaction.
• Ensure adherence to company policies and industry regulations.

4. Leadership and Team Development:

• Lead, manage, and mentor a diverse team of managers, supervisors, and staff to deliver high-quality services.
• Implement training and development programs to build employee skills, improve productivity, and foster career growth.
• Promote a culture of teamwork, accountability, and customer-focused excellence.
• Oversee hiring, performance evaluations, and conflict resolution.

5. Client and Relationship Management:

• Build and maintain strong relationships with key clients and stakeholders to ensure satisfaction and continued business.
• Address customer inquiries, concerns, and issues promptly and professionally.
• Conduct regular reviews with clients to evaluate service performance, address feedback, and identify areas for improvement.
• Identify opportunities to expand services with existing clients and attract new clients.

6. Marketing and Business Development:

• Work closely with the marketing team to create strategies that increase the company’s visibility and brand presence.
• Develop pricing models, bids, and proposals to secure new contracts and clients.
• Implement strategies to generate leads and convert them into long-term customers.
• Stay informed on industry trends, competitor activities, and market conditions to adjust strategies as necessary.

7. Compliance and Risk Management:

• Ensure compliance with local, state, and federal regulations related to cleaning operations, health and safety, and labor laws.
• Develop and implement risk management strategies to minimize business liabilities.
• Oversee insurance and safety protocols to protect company assets and employees.

Qualifications:

Required:

• Proven experience as a General Manager or in a senior management role, preferably within the cleaning, facilities management, or service industries.
• Strong knowledge of business management principles, financial processes, and operations management.
• Excellent leadership, team management, and interpersonal skills.
• Exceptional communication and negotiation abilities.
• In-depth understanding of customer service and client relationship management.
• Proficiency in using business management software, including financial tools, scheduling software, and CRM systems.
• Strong problem-solving abilities and decision-making skills.
• Ability to multitask, prioritize, and work in a fast-paced environment.

Preferred:

• Degree in Business Administration, Management, Operations, or a related field.
• Previous experience in business development or marketing within a service-based company.
• Familiarity with cleaning industry standards, safety protocols, and environmental sustainability practices.
• Knowledge of HR practices, labor laws, and employee training programs.