General Manager

Mission:

To lead Figment’s boutique collection of shophouses, driving operational excellence, member satisfaction, and profitability while championing the company’s unique brand and heritage-inspired offerings.

Outcomes:

1. Operational Excellence:
   • Achieve a 95% member satisfaction rate by streamlining operational systems and maintaining high service standards across all Figment properties.
   • Reduce operational costs by 10% within the first 12 months through efficiency improvements while maintaining or improving service quality.
2. Team Leadership and Development:
   • Develop and implement a comprehensive performance review program within the first 6 months, resulting in a 20% improvement in team performance metrics.
   • Maintain a 90% employee retention rate by fostering a positive and engaging work environment.
3. Sales and Marketing Growth:
   • Increase RevPAR by 15% year-over-year through targeted sales and marketing strategies.
4. Budget and Financial Management:
   • Ensure profitability by meeting or exceeding the company’s financial targets, including a 10% improvement in EBITDA margins within 12 months.
   • Oversee and manage the P&L with strategic resource allocation to maximize ROI.
5. Quality Assurance:
   • Conduct regular inspections and implement quality control measures to maintain a 100% compliance rate with Figment’s high standards for cleanliness and upkeep.
6. Data-Driven Strategy:
   • Utilize analytics to optimize pricing strategies, resulting in a 10% increase in revenue from optimized pricing within 6 months.
   • Implement data-driven decision-making processes that result in a 15% improvement in operational efficiency.

Competencies:

1. Leadership and People Management:
   • Demonstrates strong leadership qualities, with a proven ability to inspire, mentor, and develop teams.
   • Effective communication skills, with the ability to engage and align teams with the company’s vision.
2. Strategic Thinking:
   • Capable of developing and executing strategic plans that drive growth and operational excellence.
   • Analytical mindset, using data to inform decisions and strategies.
3. Hospitality Expertise:
   • Deep understanding of hospitality operations, including financial management, facility management, and pricing strategies.
   • A creative background in the arts or humanities is a plus, aligning with Figment’s brand and vision.
4. Customer Focus:
   • Passion for hospitality with a commitment to delivering exceptional member experiences.
   • Service-oriented approach, with a focus on maintaining high standards of quality and satisfaction.
5. Financial Acumen:
   • Strong financial management skills, with experience overseeing P&L and budget management.
   • Ability to drive profitability while maintaining high levels of service and member satisfaction.

Cultural Fit:

• A dynamic, service-oriented individual who is passionate about hospitality and shares Figment’s commitment to making the world a more human place to live through heritage-inspired living spaces.
• A creative thinker who values both operational excellence and the cultural significance of Figment’s offerings.