General Manager

Job Summary:

The General Manager for Office and Chief of Staff is responsible for overseeing and optimizing all office operations, ensuring seamless management of day-to-day functions while coordinating with internal teams, external partners, unions, and government agencies. This role combines leadership, strategic planning, and operational oversight with a strong emphasis on compliance, governance, and regulatory frameworks related to public sector and unionized environments.

Key Responsibilities:

Leadership and Strategy:

• Act as a trusted advisor to the Executive Team, offering strategic guidance on key operational issues.
• Lead, manage, and mentor a cross-functional team, ensuring effective collaboration across departments.
• Develop and implement office policies, procedures, and workflows to enhance efficiency and maintain high standards of operations.
• Oversee the alignment of office operations with organizational goals, ensuring all processes and decisions support broader business objectives.

Operational Management:

• Supervise day-to-day office functions including facilities management, administrative support, resource allocation, and other essential services.
• Develop and manage budgets, ensuring financial control and resource optimization within the office.
• Implement best practices to streamline office workflows, improve productivity, and reduce costs without compromising quality.
• Maintain an effective and positive work environment, ensuring employee satisfaction and engagement.

Government and Agency Relations:

• Serve as the primary point of contact between the company and governmental agencies, regulatory bodies, and union representatives.
• Ensure the organization adheres to all relevant governmental regulations and compliance standards, especially in areas such as labor laws, employment standards, and union agreements.
• Develop, negotiate, and manage relationships with key stakeholders, including government officials, union representatives, and other agencies.
• Oversee compliance with all legal, contractual, and regulatory requirements, ensuring the organization is prepared for audits, reviews, and inspections.

Union and Labor Relations:

• Manage day-to-day labor relations, ensuring smooth negotiation and administration of collective bargaining agreements.
• Advise leadership on labor relations strategies and conflict resolution to mitigate potential disputes and foster positive relations with unions.
• Collaborate with the HR department to develop strategies for improving workforce engagement and morale in a unionized environment.
• Resolve labor disputes or issues by coordinating with union leadership, providing solutions that align with organizational needs and legal frameworks.

Project Management and Coordination:

• Oversee and coordinate internal and external projects, ensuring timely delivery and high-quality outcomes.
• Support project planning and execution by providing leadership, resources, and strategic direction.
• Coordinate with cross-functional teams to ensure alignment of project objectives, timelines, and outcomes.
• Review project performance, making necessary adjustments to ensure goals are achieved.

Communication and Reporting:

• Serve as a key communicator between senior management, the workforce, external partners, and government agencies.
• Develop and implement a robust communication strategy for internal updates, executive meetings, and external stakeholder engagement.
• Prepare reports and presentations for leadership and key stakeholders, ensuring that data is accurate, timely, and relevant.

Risk Management and Compliance:

• Assess and mitigate operational risks, ensuring that all potential issues are addressed proactively.
• Ensure the company’s adherence to health and safety standards, labor laws, and all relevant government regulations.
• Lead efforts to prepare for audits or compliance reviews from government agencies and regulatory bodies.

Qualifications and Requirements:

• Bachelor’s degree in Business Administration, Public Administration, Political Science, or related field (Master’s degree preferred).
• Minimum of 10 years of experience in office management, executive leadership, or as a Chief of Staff, with significant experience in government agencies, unions, and regulatory environments.
• Proven track record of managing cross-functional teams and working with senior executives to implement strategic initiatives.
• In-depth knowledge of union negotiations, labor laws, government compliance, and regulatory frameworks.
• Strong project management, organizational, and communication skills.
• Excellent interpersonal skills with the ability to build and maintain relationships with external partners, government officials, and union representatives.
• Demonstrated ability to handle complex situations with discretion and professionalism.
• High level of proficiency in office software, project management tools, and financial management systems.