General Manager

The General Manager serves as the primary support to the CEO, providing leadership and operational management to ensure the successful implementation of the organization's strategic goals and objectives. This role is responsible for assisting in the overall execution of Pergas’ mission, acting as a key liaison between the CEO, management team and staff, and ensuring effective communication and coordination across all departments. The General Manager also steps in to lead the organization in the CEO's absence, ensuring continuity, stability, and alignment with Pergas’ values and long-term vision.

Main Duties

• Assist the CEO in implementing and facilitating Pergas' strategic goals and objectives as set out by the annual and long-term strategic plans.
• Work closely with the CEO to support the MTP's governance functions, providing guidance, advising, and maintaining effective communication between Council members and staff.
• Provide leadership to staff and support in shaping the organization’s direction in alignment with Pergas’ philosophy, mission, strategy, and annual goals.
• Act as the primary supervisory authority, directly overseeing Community Services (CRADLE, Islamic Education) and Corporate Communications & Services (Human Resources, Finance, Governance, Marketing Communications, etc.) departments to ensure seamless operations.
• Assist in managing fund planning and implementation, including identifying potential funding opportunities, resource requirements, and strategies to enhance Pergas' income.
• Support the CEO in maintaining strong relationships with Pergas’ subsidiaries, develop a network of contact persons with local and international organizations and act as a representative in the CEO's stead when required at industry conferences, events, and public forums.
• Oversee day-to-day operations, ensuring that strategic plans are executed effectively, and provide guidance to various departments to ensure organizational efficiency.

Education & Experience

• Bachelor's Degree in any discipline
• At least 8 years of experience in senior leadership roles, supporting executive-level management and driving strategic goals.
• Proven experience in developing and implementing strategic plans across diverse business functions.
• Strong ability to lead and inspire teams, fostering innovation and collaboration.
• Excellent analytical, organizational, communication, and public speaking skills.
• Familiar with the expectations of a Volunteer Welfare Organization

Profile

• Experienced leader with a strong strategic mindset and executive-level collaboration skills.
• Deep understanding of diverse business functions (Marketing, Finance, Corporate Governance, HR).
• Adaptable and capable of managing multiple priorities in a dynamic environment.
• Demonstrated ability to lead and inspire teams, acting as a trusted second-in-command.
• Results oriented, self-motivated and dependable.
• Attentive and proactive.
• Honest and trustworthy.
• Flexible and open-minded.
• Able to converse fluently in both English and Malay.

Skills Required

• Strong organizational and leadership skills
• Decision-making and problem-solving abilities
• Excellent networking skills with high emotional intelligence
• Strong verbal, written, and interpersonal communication skills
• Ability to multitask effectively
• Strategic thinking and planning skills
• Financial management expertise
• Adaptability to changing environments
• Strong analytical skills
• Proficiency in project management

Internal / External Contact

External: Sector partners, Regulators, Overseas Delegates

Internal: Board members, Staff members, Asatizah, Donors, Volunteers