General Insurance QA Officer

Responsibilities:

• Deliver Quality Assurance objectives by conducting regular call reviews and highlight any potential risk to management.
• Review 15 closed sales calls per day for the General Insurance Team.
• Backup for Auto Insurance for Call Review purposes.
• Promptly report any calls detected with potential quality issues (e.g. misrepresentation, fraudulent) to Management.
• Prepare, track, and send Quality Assurance related reports to UOB management and team (NMD, Service Quality Monthly, Penalty Points Table).
• Keep track of all the status of Quality Assurance Cases from beginning to end process and provide updates to management in a timely manner.
• Weekly meeting with management to discuss discrepancies and solutions for further improvements.
• Other ad-hoc duties as assigned by supervisor.

Period:

• 1 Year Renewable Contract

Location:

• Novena

Working Hours:

• Monday – Friday (9.00am – 6.30pm)

Salary:

• Up to 3,000 + PB

Requirements:

• Good to have BCP and PGI Certificates.
• Preferably have quality assurance experience and insurance products knowledge.
• Meticulous and responsible team player.
• Proficient in Microsoft Office.
• Able to multi-task.
• Fast learner and willing to learn multiple Insurance Products.

Interested applicants, kindly email your detailed resume (MS Word format is preferred) to: nicholas@successhrc.com.sg (Reg No: R1549023).

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates will be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | W: www.successhrc.com.sg