Frontend Infrastructure Engineer

Education / Experience:

1. Diploma / Degree In Computer Science, Computer Engineering, Information Technology or related field
2. Min 2 years of working experiences supporting enterprise desktop environment and good technical expertise in VMware VSphere and VMware Horizon VDI
3. Strong VMware experience preferred, must be comfortable facing customer / end user.
4. Candidates with one or more of the following skillsets will have an advantage:

• Experience with supporting enterprise virtualized environment on Desktop, OS, Client Applications and Mobile Phones a plus
• OS Skill in:
• Window Clients/Servers
• Linux (Red Hat, Centos, Ubuntu, Etcetera)
• Backup and Recovery Application

Job Description:

1. To provide 1st level on-site support on organization end user operations
2. Understanding complex technical issues and managing them within a fast-paced business environment
3. Maintain, manage, administer, support and operate VMware VSphere and VMware Horizon VDI environments and applications
4. Perform daily VMware VSphere and VMware Horizon VDI administration tasks including maintenance and upgrades, patches, hot fixes and security configurations
5. Monitoring, alert and fine-tune of VMware VSphere and VMware Horizon VDI environments
6. Assess virtual machine, VMware VSphere and VMware Horizon VDI applications risks and perform contingency planning
7. Perform troubleshooting for VMware VSphere and VMware Horizon VDI workloads and assist with researching, evaluating and recommending related hardware, software and services
8. Stay current on virtual machine, VMware VSphere and VMware Horizon VDI related technologies
9. Provide on call, 24x7 support and standby on a rotating basis. Implement corrective procedures to resolve production problems and minimize unplanned system outages
10. Create and maintain programmatic and technical documentation to ensure efficient planning and execution
11. As necessary, lead the post-delivery team to maintain and keep track of all post-delivery projects relating to all preventive maintenance schedules and ad hoc tasks

Skill sets:

1. Technically inclined and hands on.
2. Strong interest in exploration of new technologies
3. Strong analytical skills, and high attention to detail.
4. Good practitioner in ITIL Framework
5. Exceptional customer focus and professional acumen
6. Excellent interpersonal skills, Customer centricity and communication skills (written and verbal)
7. Excellent organizational and time management skills, including the ability to manage multiple assignments and priorities in a fast-paced environment
8. Understanding of negotiation, conflict and risk management skills
9. Excellent vendor relation management skills
10. Quality Escalation Management, Exception Handling, Costs/Overhead Management and Contract Renewal skills and ensure that all SLA are met
11. Ability to act as a good team player demonstrating dedication, reliability, adaptability, initiative, good judgement and ability to work independently

Note: Candidates willing to do shift work are encouraged to apply. Working hours will be rotated and working location is at town. Monday-Friday. Working hours: 7.30am-5pm, 8.30am-6pm, 9.30am-7pm.