FRONT OFFICE SUPERVISOR | UP TO SGD 3,800 | COMPREHENSIVE BENEFITS PACKAGE

Job Summary

Join a dynamic team in a global luxury hotel group! We are looking for a dedicated and detail-oriented Front Office Supervisor to oversee daily front desk operations, provide exceptional guest experiences, and lead a team of front office associates. If you have a passion for hospitality and leadership, this is your opportunity to shine!

Key Responsibilities

1. Oversee check-in and check-out procedures to ensure efficiency and guest satisfaction.
2. Address guest requests, concerns, and complaints professionally and promptly.
3. Ensure the front office team delivers personalized and seamless guest experiences.
4. Supervise and support front desk associates in daily operations.
5. Conduct training to uphold service standards and enhance team performance.
6. Lead by example with a guest-first mindset and professional demeanor.
7. Manage room assignments, reservations, and billing procedures.
8. Assist with cash handling, credit card processing, and financial reports.
9. Coordinate with other hotel departments to ensure smooth operations.

Who We’re Looking For

1. Minimum 2 years of front office or hospitality experience (supervisory experience preferred).
2. Strong communication and problem-solving skills in a fast-paced environment.
3. Familiar with Opera systems.
4. Excellent English communication skills; a second language is a plus.
5. Passionate about guest service with a positive and professional attitude.

Benefits:
Global Hotel Benefits
Luxury Staycation
Comprehensive Health Insurance
Exclusive Dining Perks
Career Growth & Development

Apply now!

Sean Chi (R21103678)
Hey Rocket Pte Ltd (EA 21C0816)