Front Office Supervisor

• Provides check in, check out and delivers service quality during the guest journey.
• Checks, follows up, and coordinates daily affairs.
• Provides supervision, training, motivation, and coaching to the Front Desk staff.
• Facilitates effective communication and coordination of daily operations among all departments, staff, and managers.
• Proposes and introduces improvement schemes in system, work procedures, and service standards.
• Supports the Front Office Manager and department in ensuring compliance with Front Office policies and procedures.
• Demonstrates knowledge of and adherence to property fire safety and emergency procedures.
• Proactively anticipates guest needs and requests, delivering personalized service to create memorable experiences.

Job Requirements:

• At least 3 years of relevant work experience in a similar capacity.
• Well-groomed with excellent interpersonal and communication skills.
• Positive work attitude, able to work independently and in a team.