Front Office Manager

Responsibilities

The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department. The Front Office Manager is primarily responsible for providing leadership, supervision, and direction for the Front Office department in accordance with the Objectives and Quality Standards established by The Clan Hotel, while driving the business to achieve its maximum potential financially and operationally.

1. Responsible for the effective, efficient, and profitable functioning of the Front Office department.
2. Prepares the short-term and long-term department strategies for onward planning, budgeting, and forecasting together with the Cluster Executive Committee.
3. Develops, recommends, and advises the Hotel Manager/Room Division Manager on potential areas for opportunities in pertinence to processes and strategies within the Hotel.
4. Champions and guides the Front Office department in upholding all aspects of the Brand Experience for The Clan Hotel, ensuring all brand touchpoints are delivered consistently, providing memorable experiences for our guests.
5. Detailed JD to be discussed during the interview.

Requirements

1. Diploma in any field
2. At least 5 years of relevant experience in a similar capacity
3. Team player with a positive attitude, enthusiasm, and initiative
4. Knowledge of the Opera System will be advantageous