Front Office Manager

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

• Duxton Reserve Singapore, Autograph Collection
• Maxwell Reserve Singapore, Autograph Collection
• The Vagabond Club, a Tribute Portfolio Hotel
• The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

• Yellow Pot, Anouska's (Duxton Reserve)
• Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
• The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide
• Access to the “Global Learning + Development” tool which creates personalised learning experiences designed to help you thrive in your Marriott career journey
• Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates
• 2-night yearly staycation including all meals and beverages (incl. alcoholic) in any of the four Garcha Group hotels in Singapore
• 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Job Description & Responsibilities:

• Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodating special requests whenever possible
• Providing assistance for luggage, safety boxes, additional guest room keys, transportation, etc.
• Collecting payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answering enquiries about hotel services, in-house events, directions, attractions, etc.
• Pre-registering, blocking reservations, and taking same day and future reservations while following P&P for room cancellations
• Performing night audits during midnight shifts and preparing necessary reports
• Handling any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
• Being on time and at work when scheduled, in proper grooming and uniform
• Remaining professional with a positive attitude when communicating with guests and associates
• Managing the Front Office Team with the Front Office Manager, including rostering, appraisals, and disciplinary actions
• Any other duties/tasks as requested by management

Other Requirements:

• Candidate must possess at least a Professional Certificate/NITEC in any field
• Required language(s): English, preferably one other spoken language
• At least 5 years of working experience in a related field
• Required skills: Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/Tourism Services or equivalent