Front Office Manager

JOB SUMMARY: The Front Office Manager is responsible for entire operation of the Front Office and the delivery of quality service to the guests

JOB RESPONSIBILITIES:

• To direct, control and co-ordinate activities of associate engaged in such activities as: receiving, processing and confirmation room reservations.
  • Selling, registering and assigning rooms to incoming guests
  • Giving general information and aid and handling out keys to guests
  • Carrying baggage of and escorting guests to their rooms.
  • Meeting and sending of guests
• To see to the preparation of and finalize all Front Office reports, schedules, requisitions, etc.
• To support the Sales and Marketing efforts in catering to the needs of our clients and guests.
• To co-ordinate with Housekeeping, Accounting and other departments concerned in handling guest requests, inquiries and complaints regarding accommodations, services and billing.
• To develop and implement procedures to govern Front Office activities, see to it that associate understand and adhere to approved standards, procedures and policies of the hotel.

JOB REQUIREMENTS :

• Minimum 5 years in similar capacity
• Strong leadership skills
• Excellent working knowledge of MS Office applications and Hotel Systems