Front Office Executive - voco Orchard Singapore

voco Orchard Singapore provides guests with the world-renowned voco experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

Your day to day

voco Orchard Singapore is seeking a dynamic and passionate Front Office Executive to be part of our team. As Front Office Executive, you provide warm hospitality by delivering consistent quality service to all guests at all times and ensure that our Guests enjoy an exceptional experience from check-in through check-out. On top of that, you will be required to support the Club Lounge, which includes serving the guests and clearing all soiled cutleries, setting up the lounge for breakfast, afternoon tea, and cocktail periods, and topping up food items when they are running low.

People

• Answer phones in a prompt and courteous manner.
• Welcome guests in a friendly, prompt, and professional manner.
• Register guests, issue room keys, and provide information on hotel services and room location.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned bank.
• Issue, control, and release guest safe-deposit boxes.
• Up-sell rooms where possible to maximize hotel revenue.

Guest Experience

• Respond appropriately to guest complaints. Make appropriate service recovery gestures to ensure total guest satisfaction.
• Book guest reservations for individuals and/or groups requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.

Responsible Business

• Promote teamwork and quality service through daily communications and coordination with other departments.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

What we need from you

• Minimum 1 year of relevant experience in hotel operations.
• Fresh graduates with a hospitality qualification are welcome to apply!
• Proficiency in Opera Property Management System will be an added advantage.
• Must speak fluent English. Proficiency in another language will be advantageous.

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.