Front Desk Executive | Up $15 Per Hour | One-North

Working Days: Monday - Sunday (5 days per week rotating shift)

Working Location: One North

Working Hours:

• 7am - 4pm
• 11am - 8pm
• 2pm - 11pm

Responsibilities:

• Handling guests’ reservations, registration, guest services, maintenance, and settlement of guests’ accounts at the Residence Front Office

Administrative & Finance:

• Coordinate and execute financial transactions and activities, such as bill payment, invoicing, sales transactions, cashiering, reports etc.
• Assist in the audit process by providing information, supporting documents, invoices, and data as requested
• Process vendor invoices according to internal procurement and payment processes

Guest Services, Housekeeping & Front Desk Operations:

• Coordinate with outsourced parties (Housekeeping, Maintenance, Aircon, Landscape, Pest Control, and Security) in ensuring excellent guest services and room standards.
• Conduct preparatory room checks and inspections for expected arrival and occupied rooms to ensure quality standards.
• Ensure all housekeeping SOPs are in place, reviewed, and updated regularly; and the relevant reports are submitted timely.

Reservations Operations:

• Plan room inventories to maximize overall hotel revenue, based on future demand forecasts, current trends, and historical data
• Manage related email inquiries from customers within the response time of 24 hours; and prepare the required reports relating to room reservations, etc.
• Maintain the room inventory on Amadeus accordingly to facilitate staff/faculty room booking.

Requirements:

• NITEC/Diploma in hospitality/tourism
• At least 3 to 5 years experience in hospitality/customer service industry will be preferred
• Proficient in Microsoft Office
• A team player with good interpersonal skills
• Positive attitude; Able to go above and beyond to exceed customers' expectations
• Able to work shifts, weekends and public holidays