Front Desk Executive

Job summary:

• Looking for candidates available to work:
• Monday: Morning
• Tuesday: Morning
• Friday: Morning
• Saturday: Morning
• Sunday: Morning
• No experience required for this role
• Working rights required for this role
• Expected salary: $3,000 - $3,500 per month
• Immediate start available

Academia is looking for a full-time Customer Service Executive who is outgoing, meticulous, and well-spoken.

Candidates who are passionate about providing quality customer service and engaging interactions are more than welcome.

Responsibilities:

• Provide general front desk assistance to walk-in students and parents.
• Respond to phone and online queries about classes, replacement lessons, teachers, curriculum, and policies.
• Assist students and parents with registration and scheduling changes by inputting changes into the student database.
• Assist students and parents with invoicing and payment via credit card or bank transfer.
• Handle and resolve special requests and complaints in a professional manner, escalating to management where necessary.
• Provide administrative support to teachers when required, including printing, photocopying, and scanning.
• Perform any other duties as required and assigned by Management.

Requirements:

• Fluent in English and Mandarin (to provide clear explanations for both English and Mandarin speaking clients).
• Computer literate – able to use Microsoft Office and learn/use various computer applications to respond to client queries and input or change client data.
• Past experience in front-facing customer service is a plus.
• OFF days on Thursdays and Fridays.

Salary: $3,000 to $3,500