Fraud Investigator (Worldwide English)

The Strategic Data Solutions team is seeking an individual with excellent analytical and research skills to join the group as a Worldwide English Fraud Investigator. We enhance the overall customer purchasing experience by efficiently and correctly analyzing orders to identify & stop fraudulent activity and determine the appropriate next steps. This role is located on the Apple campus in Singapore.

Description

On this team, we are adept at dealing with ambiguity, have the ability to make sound judgments & utilize problem-solving skills in a timely manner, and be able to stay self-motivated & customer-focused in a highly transactional role with minimal supervision. We are skilled at speaking with both banks and customers in an order verification capacity, as approximately 20% of the work we do involves engaging customers or financial institutions. Finally, the ideal candidate will effortlessly build strong working relationships with their immediate team and members of other Strategic Data Solutions groups. While the majority of daily tasks involved in this position are handled individually, teamwork is highly critical in learning the role, staying current with procedures/trends, and in building & maintaining a successful group culture.

Minimum Qualifications

• Bachelor’s degree preferred, or equivalent experience
• 1-2 years experience in customer service or order verification type role
• Must be able to work a schedule from 7:00 am to 10:00 pm within a 5-day work week, including holidays, with additional flexibility during high volume times of the year

Preferred Qualifications

• Excellent analytics and employ creative problem-solving skills
• Demonstration of sound decision-making and good judgment
• Strong written and verbal communications
• Customer focus with an eye for identifying outliers among data sets
• Ability to maintain a positive attitude in high-stress/fast-paced work environment
• Adept at working with ambiguity
• Ability to work and make decisions independently
• Phenomenal teammate with a passion for customer protection