Floor Server

About the Role:

Are you passionate about providing exceptional customer service in a fast-paced environment? We're looking for a dedicated Floor Server to join our dynamic team. In this role, you will be responsible for delivering a memorable dining experience to our guests, ensuring their needs are met promptly and with a positive attitude. You'll work closely with kitchen and bar staff to ensure smooth operations, while maintaining a welcoming atmosphere and high standards of service. If you thrive in a team-oriented setting and enjoy engaging with customers, this is the perfect role for you!

Job Summary:

As a Floor Server, you will play a key role in delivering outstanding service to guests in a fast-paced dining environment. You will be responsible for taking orders, serving food and beverages, and ensuring that each customer has a positive and memorable dining experience. This role involves working closely with kitchen and bar staff to coordinate orders and provide timely service while maintaining a high level of professionalism and attention to detail. The ideal candidate is someone who thrives in a team setting, is customer-focused, and has a passion for the hospitality industry.

Key Responsibilities:

1. Inventory Management: Take charge of monitoring stock levels and inform the Restaurant Manager or Assistant Manager when items are running low.
2. Restaurant Cleanliness: Maintain a clean and welcoming environment throughout the restaurant, including dining areas and service stations.
3. Host Assistance: Assist the Head Host in managing the seven rooms, ensuring smooth seating and guest flow.
4. Training Support: Assist in training new staff on menu items and service procedures to maintain high standards of service and consistency.
5. Customer Relations: Foster positive relationships with managers, colleagues, and guests, ensuring a friendly and professional atmosphere at all times.
6. Lost and Found Follow-up: Take responsibility for following up on lost and found items, ensuring proper procedures are followed.
7. Handling Complaints: Address customer comments or complaints promptly and professionally. If issues cannot be resolved, escalate them to the Restaurant Manager for assistance.
8. Multitasking: Demonstrate the ability to work efficiently on multiple tasks simultaneously, ensuring that service runs smoothly.