First VP, Technical Delivery Manager, Cards Technology

First VP, Technical Delivery Manager, Cards Technology

Posting Date: 26 Sep 2024

Location: Singapore, SG

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

We are looking for a high-performing Cards Technical Delivery Manager to join the Cards Technology application development team to support the Group’s strategy in building a world-class technology organization while embracing a culture of diversity and inclusion. The successful candidate will be responsible for managing the system development, implementation and support of strategic card projects and compliance on the mainframe platform and for building application systems globally and in conjunction with the other Cards application development teams and technology groups. The candidate should be able to conceptualize UOB's cards programs delivery from inception through implementation and deliver solutions in production across the Cards technology stack. He/she needs to ensure alignment with UOB's cards technology standards in the design and execution of projects.

• Lead a team of application development to plan technical deliverables to meet project’s requirements within allocated budget and schedule.
• Plan & collaborate across different domain application teams to manage technical and security related dependencies of the solution.
• Manage pre-approved project and be the liaison/escalation point to Cards Technology team.
• Plan, monitor and manage risks/issues related to technical application delivery and to provide L3 support as needed.
• Provide status update related to technical delivery.
• Partner with Program and/or Project Manager managers, Business analysts and system analysts to collate, understand and finalize functional and technical requirements.
• Partner with SA & subject matter experts to understand and implement functional and technical requirements.
• Provide systems input to specification phase (e.g., effort estimates, high-level delivery plan) based on impact assessment (e.g., function points).
• Partner with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards.
• Have a hands-on approach to ensure that the application teams build the enhancements according to the solution plan.
• Partner with Test Manager to ensure completion of SIT, UAT, performance / load testing and application security testing with quality results.
• Work with Security to facilitate completion of penetration testing and remediation of findings in accordance with Mitigation Plan.
• Prepare and manage technical implementation plan across application teams.
• Coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support.
• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions.
• Conduct RFQ/RFI, participate and influence vendor selection.
• Work with vendor to ensure product deliveries are timely and good quality.
• Manage financials and budgeting coming from different projects.
• Ensure project documentation is done up in accordance to bank standards.

Job Requirements

The ideal candidate will be a dependable and result-oriented Technical Delivery Manager who can comfortably work in a large development organization in a globally-distributed, dynamic work environment that fosters diversity, teamwork, and collaboration. He/she should be passionate about Technology and have a mindset to be technically hands-on if needed. Well-versed in the latest trends, especially around disruptive technology, and proven record in execution. The ability to work and thrive in high-pressure environment is essential. This role will report to the Application Development Team Lead for the technical delivery of strategic projects. Candidates with large scale of Cards re-platform migration from Vision+ to CardLink will have an added advantage.

• Bachelor Degree in Computer Science, Engineering or similar domain. Related professional/technical qualification will be advantageous although not mandatory.
• More than 15 years’ delivery record in developing and delivering global / regional Cards solutions for a multi-national/regional company with annual budgetary responsibility.
• More than 10 years’ leadership experience in managing IT Cards delivery teams.
• Strong technical/platform knowledge on Cards domain (e.g. CardLink), mainframe (CICS / Cobol), collection system (e.g. CACS), 3D Secure application (e.g. 2C2P, Arcot), Cards API, Loyalty & rewards (e.g. One Empower app).
• Hands-on experience in leading Cards Migration delivery (e.g. VisionPlus, Cardlink, Loyalty & Rewards app, CACS).
• Experience in managing an application development team in implementing large-scale cards projects for banking or financial services.
• Experience in managing vendor, stakeholders and a team effectively, as well as building and maintaining good relationships across all departments within the organization.
• Strong customer service focus with the ability to communicate with highly technical management teams.
• Proven track record of running a cross-functional horizontal team, supporting multiple delivery teams.
• A strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.
• Experienced in managing and maintaining both new and existing vendor relationships ensuring that vendors fulfil their contractual obligations.
• Knowledge of best practices in procurement and strategic sourcing.
• Highly effective communicating with senior technical stakeholders and equally proficient communicating with business stakeholders.
• Good problem-solving, analytical, synthesis, system thinking and solutioning skills.
• Strong negotiation, management, and decision-making skills.
• An engaging, open, genuine personality that naturally encourages interaction with individuals at all levels.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.