First VP, Know Your Customer (KYC) Review, Group COO, Retail

First VP, Know Your Customer (KYC) Review, Group COO, Retail

Location: Raffles (City Area), SG, 048624

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services.

Job Responsibilities

Operational effectiveness and control:

• Continuously reviews existing processes for opportunities to improve effectiveness and efficiency. Manages the effective communication and execution of the strategy.
• Oversees operational performance, i.e., cost, business outcomes and operational & AFC risk. Leverage best practices and operational efficiencies across the AML processes.
• Ensures consistent translation, application and fulfilment of the policies, ensures SLAs are met and backlogs are remediated in a timely manner, manages operating metrics.
• Improves allocation of resources and realises synergistic opportunities for the function.
• Reviews audit reports, compliance reviews, and QA reports and take appropriate action regarding any significant findings.
• Works with other members of the Group Retail Management and respective stakeholders, to create an appropriate vision and long term strategy that proactively addresses changes in the industry, company and regulatory environment.
• Maintains ongoing communication with Group Compliance to ensure any impact on the AML operations team is planned for.
• Stays informed about changes in regulations and engages Group Compliance for implementation support.
• Defines the technology strategy for AML Operations and works with Group IT on delivering against that strategy.
• Provides timely updates on ongoing activities including significant plans, progress, issues and successes to relevant stakeholders.
• Establishes effective reporting disciplines and provides reports and presentations to senior management on significant issues.

Leadership and capacity management:

• Manages the GR-AML Operations, including defining individual roles/responsibilities/goals; hiring; promotions; performance reviews etc.
• Defines and delivers strategy for AML Operations effectively and efficiently with adequate governance around risk and cost.
• Establishes and leads an effective, high performing team through communication, performance management, and development planning and reward/recognition practices.
• Monitors capacity and identifies skills / knowledge gaps to ensure the Team has the required training, skills, experience and capacity.

Job Requirements

• Excellent oral, written English and competency with MS Office suite.
• Minimum 5-10 years’ hands-on experience in banking or financial services industry with a specific focus on AML, financial crime.
• Strong knowledge of financial crime regulatory frameworks, risk assessment and risk management techniques.
• Strong leadership skills and has experience in managing a team.
• Strong time management, planning, organizational and follow up skills.
• Experience in providing oversight, and process improvement and design on AFC related matters.
• Experience in managing AFC related projects and operationalizing compliance policies.
• Good understanding of banking trends, esp. retail and wholesale banking products.
• Judgement and decision-making skills.
• Proficient in MS Office. A self-starter who must be able to work under minimal supervision, have a sense of urgency and proactive in dealing with day-to-day tasks.
• Strong interpersonal skills with the ability to work both independently under pressure and as part of a team.
• Experience in engaging with multiple stakeholders, at all levels of seniority and across different business and support functions.
• Good Bachelor’s degree in finance, accounting or equivalent qualifications.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.