First VP APM & Observability Lead, Group Infrastructure & Platform Services

Location: Singapore (City Area), SG

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Our team comprises five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralizing and standardizing technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

• Responsible for maturing and expanding the Bank’s IT Application Performance Monitoring program. The program's goal is to improve application performance, availability and resiliency through real-time monitoring.
• Drive and oversee infrastructure and application-related monitoring initiatives to connect the dots and achieve end-to-end visibility of IT systems.
• Partner with application developers and production support teams to determine the monitoring enhancement areas and champion solutions.
• Collaborate with a cross-functional team of dev, ops, and architects to understand complex application architectures (including Cloud and Kubernetes) to implement a practical top-down monitoring approach.
• Participate in strategy and future implementation discussions for redesigning and implementing the monitoring environment to modernize with the latest technology trends.
• Establish KPIs around monitoring and availability, track and report progress and communicate organizational value to the management and senior stakeholders periodically.

Job Requirements

• Bachelors or Masters in Computer Science/IT
• At least 15+ years of experience in Enterprise monitoring and observability domain; preferably in Banking industry.
• At least 10+ years of hands-on working experience in one or more industry leading tools:
• Enterprise monitoring/observability – ITRS Geneos, Prometheus/Grafana, AppDynamics, Dynatrace, etc.
• Familiarity with workflow management and ITSM tools such as Remedy or ServiceNow
• Good understanding of the 3 pillars of observability - metrics, logs, and traces.
• Ability to visualize and design monitoring dashboards to enable single plan of glass for IT Operations.
• Good understanding of Agile (Scrum or Kanban) and implementation of same in real world along with exposure to associated tool sets (JIRA/Confluence)
• Technical background, with hands-on experience in Open Systems, Virtualization, Storage and Networking technologies.
• Highly desirable - exposure to Cloud Technologies, SRE, and DevOps concepts with focus on automation.
• Self-directed and self-learner, displays resilience and discipline
• Excellent analytical and communication skills.
• Good planning and organizing skills with structured thinking and innovative solutions
• Strategic forward-thinking approach to challenges with outstanding influencing, negotiating and persuasion skills.
• Strong in influencing / negotiating and leveraging strong professional relationship to drive and deliver the right business outcomes.
• With the ability to look at issues from multiple angles, the candidate should be able to appreciate diverse perspectives and complexity.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.