Field Tech Senior Associate - using ITSM

Field Tech Senior Associate - using ITSM

Be a contributing member of the EUC Team providing support to End Users in a Client Environment.

Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same.

Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework.

Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.

Learn new and emerging technologies as needed, guided by business requirements.

Requirements and Preferences:

1. 3 to 5 Years’ experience in End User Computing, IT Support, Asset Management needed.
2. Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support.
3. Basic understanding of ITIL Framework is a must.
4. Experience in using ITSM Tools like Service Now, Remedy etc.
5. Ability to physically perform general office requirements.
6. Must be able to perform essential responsibilities with or without reasonable accommodations.
7. Willingness to work on Project related OT’s.