Field Service Team Manager, Marine

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Who You Are

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you’re looking for!

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, for this particular role, we are prioritizing candidates who are currently residing in Singapore or have an established presence in the area.

About the job

Reporting to the Regional Desk Manager, this role will be leading a team of Global Technical Specialists, Global Coordinators, and International Service Engineers, providing first line technical support for emergency cases and planned services for our global marine customers.

Key tasks:

1. Secure a strong QHSE culture within the team.
2. Lead the team, giving direction and ensuring that they are performing with a strong customer-oriented mindset.
3. Fully responsible for the Field Service cost centre forecast and result including investments and monitor progress against financial targets.
4. Develop, motivate, and coach direct reports and secure proper competence development.
5. Manage basic performance issues within the team appropriately and quickly.
6. Ensure that ISE’s with the correct skills are selected in close cooperation with coordinators for complex jobs.
7. Conduct ISE’s employee reviews, including competence profile and skills matrix updates accordingly.
8. Ensure effective management of people in remote areas.
9. Ensure that the team is equipped with the right tools and that the tools are fit for purpose.
10. Identification of ISE skills, maintain tools, procure spare parts & equipment needed on board.
11. Implement and follow up on relevant KPIs to measure and improve performance.

This role can be combined with (whichever applicable):

• FSE duties (i.e. job code 386): execute all services of our 360º service portfolio on specific products, modules, and systems.
• Global Coordinator duties: responsibility for planning the field service activities.
• Global Technical Specialist duties: responsibility for technically supporting the customers and sales companies.

What you know?

1. Degree in Marine Engineering or equivalent.
2. 5 solid years of experience in onsite service, technical support, or field service coordination.
3. Strong leadership skills, with the ability to lead, motivate, and guide a team towards achieving common goals.
4. Self-motivated and able to work independently on your own initiative.
5. Customer-focused mindset.
6. Excellent interpersonal skills, able to communicate efficiently – both written and verbally.
7. Excellent time management and project management skills.
8. Ability to make responsible and sound decisions, meet targets, and handle high-pressure environments.
9. Proficient in Microsoft Office automation tools and able to utilize technology effectively.

What is in it for you?

• You get access to an international, open, and friendly environment where we help each other to develop and create value for our customers, people, and planet.
• You work in a company that values personal development and leadership.
• Your work will have a true impact on Alfa Laval’s future success.