Field Service Engineer - Marine Genset

Job Highlights:

• Attractive salary package: basic + allowance & annual bonuses
• Medical, dental, optical, and annual health screening benefits
• Working with world's leading company in generators and UPS products

About the Company:

For more than 100 years, the company has earned a global reputation as a pure power expert. Their power systems are equipped with advanced innovation, including generators, transfer switches, switchgear, and controllers. Powering everything from gas stations to hotels and hospitals, as well as military operations and airports.

Basic Functions:

We are looking for Field Service Engineers for commissioning, troubleshooting and repair of marine Generator Sets and UPS. Qualified candidates should have hands-on experience with assembly and repair of Marine Generator, and/or be familiar with marine electronics and automation systems.

Specific Responsibilities:

• Standby support and 24/7 emergency call for customer support.
• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Provide installation, commissioning, and on-site training to support customers according to the scope of the project.
• Generate service reports to customers in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigate root causes of failures and recommend solutions.
• Review and assist in determining the extent of damage and repairs of warranty claims from distributors.
• Maintain close working relationships with key customers to ensure follow-through until issues are resolved.
• Develop service training material, ensuring all technical and training documents are up-to-date and organized.
• Provide specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

Requirements:

• Diploma/Degree in Electrical Engineering
• A team player with strong problem-solving skills and task-oriented
• Possess strong customer service orientation, enthusiasm for power generation products, electrical and control systems
• Prior electrical and control experience with various control systems (John Deere ECU and KDI ECU) and synchronization systems will be advantageous

How to Apply:

Interested candidates, please submit your updated resume by using the Apply button.

*We regret to inform that only shortlisted candidates will be informed.*

Sarah Sevilla

Registration Number: R22107553

EA License No: 18C9027