Field service engineer - marine

Why Work at Rehlko

Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.

Disability Accommodations

It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national, state, local, or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms, privileges, or conditions of employment because of a person's physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities, in accordance with applicable laws.

If you have a disability and require an accommodation in the application process or during the course of employment, please contact EnergyJobs@rehlko.com.

You Will Love this Job:

BASIC FUNCTIONS

We are looking for Marine Field Service Engineers for commissioning, troubleshooting, and repair of marine generators.

SPECIFIC RESPONSIBILITIES

1. Standby support and 24/7 emergency call for customer support.
2. Providing after-sales technical support, site recovery, and maintenance responsibilities to distributors/end customers.
3. Provide installation, commissioning, and on-site training to support customers according to the scope of the project.
4. Generate a service report to customers in a systematic manner.
5. Investigate and handle all customer complaints related to product failures.
6. Investigate root causes of failures and recommend solutions.
7. Review and assist in determining the extent of damage and repairs of warranty claims from distributors.
8. Maintain close working relationships with key customers to ensure follow-through until the issue is resolved.
9. Develop service training material and ensure all technical and training documents are up-to-date and organized.
10. Provide specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

QUALIFICATIONS / REQUIREMENTS

• Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience.
• This position requires a fair amount of traveling in the Asia Pacific and Southeast Asia Region.
• A team player with strong problem-solving skills and task-oriented.
• Possess strong customer service orientation and enthusiasm for power generation products, electrical, and control systems.
• Candidates with equivalent professional backgrounds will be considered.
• Prior electrical and control experience with various control systems (John Deere ECU and KDI ECU) and synchronization systems will be advantageous.

About Us

Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation.

Our Purpose—Creating an energy-resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another.

In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more.