Field service engineer aerospace

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Advanced Field Service Engineer

Changi, Singapore

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As an Advanced Field Service Engineer (FSE), you will provide full-time on-site technical support to our customer. The FSE is responsible for providing expertise that supports the operation, diagnosis, and repair of the T55 gas turbine engine. The FSE must communicate effectively with personnel at all levels and provide timely feedback to enable informed decisions. The FSE must be able to interface effectively in a team environment by communicating with Honeywell engine and logistic support groups. The FSE may be required to attend meetings or to perform troubleshooting assistance at various locations within the assignment area. The FSE shall become familiar with applicable T55 line maintenance manuals, tech data, and Honeywell processes pertaining to T55 operation.

Key Responsibilities

1. Provide expertise that supports the operation and maintenance of 55-L-714A (T55) engines operated by the Republic of Singapore Air Force (RSAF) to ST.
2. Provide technical support to ST on a day-to-day basis pertaining to operational and training issues regarding T55 engine operation, helicopter interface, and Line Replaceable Units (LRU) diagnostics.
3. Interface with Customer Service Engineer and logistic support groups in the U.S. to provide feedback to the customer’s Customer Service Engineer (CSE) and to the End User to make informed decisions for T55 engine operation and maintenance.
4. Make decisions on replacement vs. repair for repairable parts when issues are not covered by published technical data.
5. Establish a solid rapport and formal communication process in relation to the operation of the RSAF’s CH-47 helicopters with T55 engines.
6. Investigate and report technical issues and logistics problems identified by the Service Center and the RSAF.
7. Collect data to support T55 field investigations and then work with Customer Service Engineer and other program personnel to develop findings, conclusions, and recommendations for reported field issues.
8. Support Service Revealed Difficulty (SRD) investigations.
9. Participate and support on-site technical presentations.
10. Assist in the review, data collection, and investigation of hardware inspection results from the maintenance operations or Service Center.
11. Prepare and present field activity status and summary of outstanding technical issues.
12. Work with Material Manager and Demand Manager to review annual provisioning requirements.
13. Assist the Service Center in damage investigation and BER investigation.
14. Support Program Management Review and Technical Coordination Meeting.
15. Establish a relationship with ST to ensure a positive Honeywell image.
16. Become the prime Honeywell contact with ST regarding reliability and maintainability for in-service aircraft.
17. Foster customer satisfaction by maintaining regular contact and timely response to inquiries.

MUST HAVE

1. Bachelor’s degree in engineering or related discipline.
2. In lieu of a degree, 5 years of T55 or directly related other gas turbine engine model experience or 10 years aviation maintenance experience.
3. Proficiency in blueprint and technical manual interpretation.
4. Proficiency in using component design and test data, evaluating components for damage and serviceability, and component rejection criteria for service revealed difficulties, and for repair/modification of equipment and components.
5. Basic mechanical aptitude and ability to oversee limited engine repairs (LRU replacement and borescope).
6. Ability to provide technical instructions for depot personnel and assist in interpreting overhaul manuals. Also, able to facilitate troubleshooting and maintenance of equipment and special tools used in support of T55.
7. Ability to work with customers at levels ranging from shop floor mechanics to senior leadership in the investigation, reporting, and resolution of issues.
8. Ability to establish credibility and maintain strong personal relationships with customer contacts based on knowledge and personal integrity. Strong customer focus and service orientation.
9. Have sufficient technical capabilities to provide and measure continuous improvement in an environment where the customer has limited experience with the product.

WE VALUE

1. Analytical skills to elicit and diagnose relevant data for technical definition and resolution.
2. Ability to work independently with minimal supervision.
3. Strong problem-solving, interpersonal, and teamwork skills.
4. Utilize time management skills to manage conflicting priorities.
5. Exhibit sound independent judgment in assessing and resolving complex technical and operational problems.
6. Ability to work as a team member with other members of the Customer Team to drive customer satisfaction and business growth objectives.
7. Strong written and verbal communication skills.
8. Proficiency with computers and MS Office suite of software packages.
9. Six Sigma Greenbelt certification.

Who We Are

The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950s, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: Honeywell Video.

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Additional Information

1. JOB ID: req472955
2. Category: Customer Experience
3. Location: 17 Changi Business Park Central 1, U01-01/09, #02-01/09, #03-01/09, #04-01/09 & #05-01/05, Singapore, SINGAPORE, 486073, Singapore.
4. Nonexempt