Field Service Engineer

SNAPSHOT OF YOUR RESPONSIBILITIES
Your role at the one-stop service will require you to:

• Safety mindset when installing, modifying, repairing, troubleshooting, diagnosing, and verifying the operation of the system platform by adhering to AEM policies, procedures, and work, following the direction of the Site Supervisor or Service Manager.
• Provide preventative maintenance in accordance with published procedures. Keep performance and maintenance records on the equipment.
• Completely required daily job documentation, procedures for an SQ checklist, and calibration tools, follow up, and pass-down knowledge to peers.
• Submit expected reports, such as service and status reports, A3 reports, and RMA tickets in real-time. Making sure TAT is achieved.
• Maintain a safe and clean working environment by always conforming to AEM and customers’ work protocols, policies, and local guidelines. Participating in job site safety reviews, safety toolbox meetings, and safety training.
• Productively react to changing priorities and support organizational and administrative duties.
• Communicate all existing and potential customer service/Safety issues to the immediate supervisor in real-time.
• Provide training to customers.
• Satisfy AEM and customers’ on-site requirements, including safety and environmental guidelines.
• Work in close proximity to other team members, ensuring positive and effective interaction.
• Perform any other duties assigned by the Supervisor/Manager.

ABOUT YOU

The ideal candidate for this position will:

• A Degree in Mechanical or Electromechanical Engineering or a technical degree/related trade certification.
• LOTO & COHE knowledge is a must. Safety certifications or formal safety training are desirable.
• Be subject to random OSHA Safety training, on-the-job training, drug screening, and background checks.
• Have the ability to set up/troubleshoot complex capital equipment and use a variety of diagnostic tools such as multi-meters and other measurement devices regularly.
• Exhibit excellent interpersonal and communication skills with strict attention to detail.
• Work under pressure and meet deadlines while maintaining and prioritizing safety. This includes managing multiple projects and meeting time-sensitive objectives with minimal or no supervision.
• Be proficient in Microsoft Office Suite (Excel, Word, & PowerPoint). Knowledge of SAP and Smartsheet is an advantage.
• Have an updated USA Visa and be able to travel up to 75%.

PHYSICAL REQUIREMENTS

• Must be able to lift and carry up to 50lbs.
• Must be able to stand for long periods of time.
• Must be able to climb ladders and scaffolding and use personal protective equipment.
• Must be able to work in awkward positions and in confined spaces.

A REWARDING PLACE

You have the opportunity to work with a creative and collaborative team at the forefront of technology, trends, and practices. We are huge advocates for career development, and our global operations provide opportunity for professional mobility. Be inspired to grow your abilities, learn from experiences, and build the skills you need to forge ahead.

EQUAL OPPORTUNITY EMPLOYER

AEM is an equal opportunity employer committed to promoting and maintaining a diverse, equitable, and inclusive environment where differences are valued and encouraged. We employ individuals who align with our values and meet the requirements of the role. All qualified applicants will receive consideration for employment.