Field Service Engineer

Job Title
Field Service Engineer

Job Description
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000 wonderfully unique individuals, with two things in common: an unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever-evolving health and well-being needs.

In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today, Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for

1. Perform corrective maintenance, supported when necessary by tier-2 support helpdesk.
2. Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards.
3. Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports, and other paperwork as assigned.
4. Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization.
5. Support the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.
6. Use company property with care to ensure optimal results with minimal operational costs.
7. Keep abreast of new technologies likely to affect PH range of products.
8. Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets.
9. Accuracy of service records with particular attention to test & inspection results.
10. Adopting appropriate ESD control while servicing PH equipment.
11. Usage of appropriate electronic measurement equipment in calibration controlled cycle.
12. Responsible for reporting identified device safety issues according to applicable PH quality standard policy.
13. Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner.

To succeed in this role, you’ll need a customer-first attitude and the following

1. Diploma/Degree in Biomedical or Electronics Engineering or equivalent.
2. At least 3 years of working experience in service or engineering roles, preferably in the medical device industry.
3. Good troubleshooting skills.
4. Good communication and interpersonal skills.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.