Field Service Engineer

• The Field Service Engineer provides direction and assistance to the work group in order to meet assigned objectives. In this role, you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning.
• Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of Veolia’s products.
• Provide on-site interpretation of data and technical instruction.
• Provide Project and Field Service management with complete and prompt information regarding the status of programs, customer problems, failures, and trends.
• Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions.
• Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports.
• Review reported malfunctions and identify/analyze any undesirable trends.
• Make recommendations on findings.
• Review the effectiveness of maintenance actions in order to identify training needs.
• Be one of the focal points for assigned accounts for all matters concerning Veolia products and services and total support, ensuring that both customer and Veolia objectives are met.
• Develop and maintain a customer preference relationship toward Veolia.
• Execute value-generating plans and coordinate both internally and externally with the customer.
• Outline, present, and sell the value of Veolia products and services that can benefit customer needs.
• Ensure that all the KPIs set by the customer are met.
• Ensure customer satisfaction by providing high service standards.

Requirements:

• Diploma or Degree in chemical, environmental engineering. Chemistry or equivalent knowledge and experience are welcome.
• Experience in water treatment & field service in the chemical industry will be an added advantage.
• Able to work well and excel in a team; demonstrates leadership qualities.
• Strong communication skills (both written and verbal).
• Possess a valid class 3 driving license.