Field Service Engineer

Long Description

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The AVI-SPL Field Service Engineer will work in partnership with the Global Helpdesk, AVI-SPL Sales and Engineering, and other Field Service technicians to provide service support for customers at onsite locations with the end goals of restoring functionality to our customers' assets while delivering a world-class customer service experience.

Essential Duties and Responsibilities:

1. Read, write, and interpret electronic schematics and architectural blueprints.
2. Perform preventative maintenance visits to help maintain a stable client-based system.
3. Repair ceiling and wall-mounted speaker systems, projectors, and screen support structures.
4. Ensure equipment delivery and associated responsibilities for designated assignments.
5. Take responsibility to accurately complete job documentation as needed.
6. Field installation of control programs (AMX / Crestron/Firmware) - upload and download capability.
7. Field service support of control programs (AMX / Crestron/etc.) - minor edits (with the aid of a programmer), compile, upload, and download capability.
8. Field service support of networked devices (Routers, IP Protocols, etc.).
9. Perform service tasks in a timely and quality-conscious manner including but not limited to: pulling cable, installing connectors, mounting projectors, and hanging ceiling mounts.
10. Adhere to and understand OSHA standards for all phases of the job.
11. Demonstrate on-site job leadership and mentor fellow service technicians.
12. Provide necessary training and support for next level service technicians.
13. Provide end-user client training as needed.
14. Mentor fellow Service Technicians as needed.
15. Act as the customer liaison for service contracts and service calls.
16. Handle programming (AMX/Crestron/etc.) as needed to resolve service issues.
17. Perform routine maintenance of projection and other display products.
18. Help support the Small Projects team as needed to meet customer requirements.
19. Travel to various job sites required.
20. Other duties assigned as needed.

Skills and Abilities:

1. Effectively communicate with employees, customers, and colleagues.
2. Ability to use hand and power tools in a safe and efficient manner.
3. Ability to work and think independently, ensuring to meet deadlines.
4. Basic computer knowledge.
5. Knowledge of signal flow for audio, video, and control.
6. Ability to manage small to medium projects.
7. Ability to solder & crimp connectors.
8. Programming capability (AMX/Creston/Etc.) - changes and troubleshooting.

Education and/or Experience:

1. Minimum of 5 - 7 years of audiovisual integration experience preferred.
2. Formal education in Electronics or related field preferred.
3. Minimum of a High School Diploma or equivalent preferred.