Field Engineer (ID: 655149)

Our client, a well-known Japanese company, is looking for candidates for the Field Engineer position.

Responsibilities:

1. Troubleshoot and resolve technical issues on semiconductor equipment and systems including computer systems, complex software, or networked and/or wireless systems.
2. Perform on-site installation, continual improvement programmes, parts' overhaul, preventive maintenance, modifications, and repair works on equipment.
3. Serve as company liaison with customers on administrative and technical matters for assigned projects.
4. Coordinate logistics arrangements with customers on equipment-related matters.
5. Respond to customers’ complaints and provide timely solutions to resolve issues.
6. Monitor the performance of the product and provide regular update reports and feedback on customer service requests.
7. Report common complaints of customers to management to address future situations.

Requirements:

1. Degree/Diploma in Electrical/Electronic Engineering or its equivalent.
2. At least 2 years of relevant experience with semiconductor equipment knowledge.
3. Strong communication and good interpersonal skills.
4. A meticulous, organized, and resourceful team player.
5. A highly motivated individual who works independently with little supervision.
6. Ability to work in a cleanroom environment.
7. Required to work or be on standby during after office hours.

We regret that only shortlisted candidates will be notified.