Field Engineer

Job Title: Field Engineer (Services)

Ref ID: 36230

Our client is a well-known semiconductor equipment manufacturer. The role of a Field Engineer (Services) is to work under client offices across Singapore.

You will be responsible for troubleshooting and resolving technical issues on semiconductor computer systems, complex software, or networked and/or wireless systems.

Responsibilities

1. Troubleshoot and resolve technical issues on semiconductor equipment and systems including computer systems, complex software, or networked and/or wireless systems.
2. Perform on-site installation, continual improvement programmes, parts' overhaul, preventive maintenance, modifications, and repair works on equipment.
3. Serve as company liaison with customers on administrative and technical matters for assigned projects.
4. Coordinate logistics arrangements with customers on equipment-related matters.
5. Respond to customers’ complaints and provide timely solutions to resolve customers’ issues.
6. Monitor the performance of the product and provide regular update reports and feedback on customer service requests.
7. Report common complaints of customers to management to address the situation for future reference.

What you will receive

• Variable Bonus (Based on company and individual performance).
• Annual Leave: 15 days (specific details will be provided upon onboarding).
• Transportation Allowance: 1,200 SGD.
• Mobile Allowance: SGD 100 per month.
• Flexi Benefit: SGD 600 annually (reimbursed on a claim basis).
• Medical Insurance: Coverage details are to be provided.
• Overtime (OT) Payment: Average of 40–50 hours per month, though it may vary and could exceed this.
• Salary Increment (Annual review every July).

Requirements & Preferences

1. Degree/Diploma in Electrical/Electronic Engineering or its equivalent.
2. Minimum 1 year of relevant experience with semiconductor equipment knowledge.
3. Required to work or be on standby during after-office hours/weekends/public holidays.
4. Experience working in a cleanroom environment.