Family Ambassador (Team Leader)

At Shangri-La Singapore we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Family Ambassador (Team Leader) to join our team!

As a Family Ambassador (Team Leader) we rely on you to:

Responsibilities

• Oversee the Ambassadors and be responsible for playing area of indoor & outdoor, Explorer Zone, Toddler zone, Activity Rooms, Party Rooms, Recharge Café, Reception, Toilets, Nursing Room and Kids Club Area.
• Carry out activities and interact with the guests to ensure an energetic, fun, safe and educational session.
• Plan and manage the roster schedule.
• Assist Manager in inventory count and order items when required.
• Ensure smooth communication with the team regarding operation standards, promotions and activities.
• Be always alert, attentive and assume a pleasing and helpful attitude toward members and colleagues at all times.
• Ensure all activities are conducted in such a manner to ensure the health, safety and security of each child.

Requirements

• Experience working in theme parks, tourist attractions, kids' corner in museums/hotels, childcare centre has added advantage.
• Experience working with children is preferred.
• Knowledge of video editing has an added advantage.
• Service-oriented.
• Able to work shifts.