Executive, Ticketing Operations

Executive, Ticketing Operations

Apply locations: Marina Bay Sands, Singapore

Time type: Full time

Posted on: Posted 27 Days Ago

Job requisition id: JR10000361

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

Project Assistant

• Assist and follow through all technical aspects of ticketing system (e.g., enhancements in ticketing system, website development, systems integration, UAT, reports and reconciliation).
• Draft Standard Operating Procedures and training guides based on ticketing system.
• Develop, administer, and manage the ticketing system in line with company policy and ‘best practice’ procedures and recommend improvements and updates as required to ensure best use of the latest technology.

Tickets Configuration

• Coordinate with team to prepare for ticket sales, ensuring alignment and preparation for upcoming events.
• Manage timelines and maintain clear communications with team as candidate will be handling multiple events with competing deadlines.
• Take ownership of configuring events accurately in the ticketing system, managing seat inventory, setting prices, resolving issues promptly, and proposing solutions for future ticket builds as needed.

Ticketing System Management (Day-to-day)

• Oversee the end-to-end process of ticketing system enhancements:
• Evaluate requests from stakeholders and continuously identify areas for process improvement and automation.
• Review and prioritize enhancement requests based on urgency, revenue impact, and operational needs.
• Collaborate with IT team and ticketing partner to develop, test, and implement system enhancements.
• Document all enhancements and procedures for future reference and training purposes.
• Provide ongoing support and troubleshooting assistance for ticketing system-related issues with existing resources.
• Any other duties as assigned.

Job Requirements

• Candidates should have at least a Diploma in Business Administration, Event Management, IT or another related field.
• Well-versed in Microsoft Office applications.
• Experience with ticketing systems and platforms is a strong advantage.
• Experience with illustration software will be useful (e.g., AutoCAD, Photoshop).
• Knowledge of technical concepts such as APIs and HTTP response codes is a bonus.
• Ability to respond with flexibility and resilience when faced with multiple demands, shifting priorities, ambiguity, and rapid changes in a fast-paced environment.
• Highly meticulous and detail-oriented as candidate will perform repetitive tests and identify errors.
• Good written and verbal communication skills.
• Independent, self-motivated, and a team player as candidate will acquire contextual breadth and depth of multiple systems to perform duties effectively.
• Strong analytical skills and strategic thinking.
• Candidate should be comfortable with extended working hours on event days (i.e., weekday evenings, weekends, and public holidays if required) and rotational shifts if required due to business needs.
• Needs to be responsive via phone to resolve issues that might occur during non-working hours.

Marina Bay Sands is committed to building a diverse, equitable, and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies, and procedures, including the rules of conduct and business ethics of the Company.

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