Executive, Station Operations

Job Purpose
Report to Service Operations Manager to ensure smooth operations of Station Operations of Thomson-East Coast Line.

Responsibilities

1. Takes charge of the daily operations of all station facilities and services during shift.
2. Manages and reports all incidents and emergency situations.
3. Checks and ensures that appropriate signs are put up during a major service disruption to keep passengers informed and updated.
4. Conducts regular inspection and monitors station premises to ensure that facilities, equipment and structures within the station premises are in good working condition. He/She is also responsible for reporting and following up of these faults to ensure they are rectified promptly.
5. Provides excellent customer service to all passengers.
6. Monitors and supervises the Station Managers (SM) / Assistant Station Managers (ASMs) in their daily duties.
7. Performs administrative duties meticulously and systematically.
8. Manages cash and all other fare related matters.
9. Supports in the planning and reviewing of Contingency Plans / Emergency Response Plans / Crowd Control Plans, including supporting major event in station.
10. Ensures that appropriate actions are taken on passengers who:
1. Use concession tickets illegally (ticket inspection).
2. Travel without a ticket.
3. Do not comply with Rapid Transit System (RTS) Act.
11. Operates or man the train upon instructed and to provide quick response towards train faults and alarms, while ensuring that any delays are kept to the minimal.
12. Review and analyse the Safety and Security statistics; including reviewing safety & security trends, effectiveness of safety & security measures, identify safety & security initiatives, prepare the Annual WSHC Improvement Plan, review and support the conduct of Annual Safety Inspections (ASI) and other inspections (Station or Train related).
13. Maintain the Departmental Enterprise Risk Register and manages the various Management Systems (ISO standards) as Management Representative (MR) and/or the various Documents in the department as Document Control Officer (DCO).
14. Plan and conduct Training (Ab Initio and refresher drills) for staff members.
15. Provide feedback and inputs to the training curriculum especially when doctrines or SOPs have changed and training manuals etc have to be updated.
16. Monitor Public Transport Customer Satisfaction Survey indicators and improve customer touchpoints and streamline existing processes from lessons learnt.
17. Drive Service Excellence and Kaizen awareness and culture.
18. Undertakes department-level duties (Station Ops-related) to support the overall management of the safe and efficient running of the railway.

Qualifications & Work Experience
Degree in Engineering discipline.

Skills

1. Able to perform shift work including working on weekends and public holiday.
2. Enjoys communicating with people and is service oriented.
3. Able to work in a fast-paced and customer-facing environment.
4. Possesses a service-oriented mindset and pleasant disposition.
5. Able to multi-task effectively when responding to station operation requirements.

We regret that only shortlisted candidates will be notified.