Executive / Senior Executive, Guest Experience Host

Responsibilities:

· Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations

· Assigned at designated counters in the Casino to attend to the needs and requests of guests, e.g. application of Genting Rewards membership, rewards redemption, booking / amendment of attractions, hotels, restaurants, limousine and flights, and booking of facilities within / outside of RWS etc.

· Actively address guest feedb ack on their experiences to improve and enhance customer satisfaction

· Familiar with all campaigns, promotions and events in order to provide accurate and up-to-date information to guests

· Ensure compliance with standard operating procedures and regulatory requirements, e.g. Membership, Casino Entry Levy, Ticketing and High Limit Gaming Area processes

Requirements:

· Diploma in Business or Marketing with proficiency in Microsoft Office applications

· Possess strong communication and customer service skills with relevant experience from the hospitality or service industry

· Must be able to work rotating shifts, including weekends and public holidays